It’s your responsibility to check that all the details shown on your booking confirmation are correct.  Please contact us as promptly as possible for any amends to be made.

• Activities booked online are paid in full. Please keep a copy of your confirmation email as proof of booking.
• Upon registration, an activity waiver must be signed by/on behalf of all participants before any activity takes place.
• In the event that the required numbers for an activity to proceed is not met, an alternative activity will be offered.
• Any cancellation must be made at least 48 hours prior to the date of Activity booking.  Credit notes will be issued to the value of the booking and valid for 1 year from date of issue.  Credit notes cannot be extended past the expiration date unless authorised by Management.  No refunds will be issued.   
• Booking Fees are NON REFUNDABLE. 
• No refunds or credit notes will be given for no-shows
• Refunds/credit will NOT be offered for a reduction in number of participants than those booked.
• No refunds/credit for bookings made on the day that are subsequently cancelled.
• In the unlikely event that the activity is cancelled by management (weather conditions or unforeseen circumstances), customers will be offered an alternative activity/a date to reschedule OR the value of the booking will be transferred as credit (valid only for 1 year from date of issue).  Credit notes cannot be extended past the expiration date unless authorised by Management.